Administration Support Officer

Our Client, The Institute of Training and Further Education (iTFE) is a national Registered Training Organisation (RTO 6372) operating across Australia providing short courses, online, certificate and diploma courses, along with customised training packages to corporate customers to about 25,000 students per annum. iTFE is looking for their next Admin Support Superstar!

The Opportunity:

Bring your spark and passion to our collaborative team! We are currently looking for a Client Services Administration Officer to join our team at iTFE in our Northcote office. This role will require a dynamic and adaptable administrative officer to engage in our fast-paced and ever evolving environment. Focused on delivering exceptional customer service and providing an elevated level of administrative support to our students, trainers, and employers alike.

Benefits:

Flexible work arrangements including WFH opportunities

Access to scope of support packages for staff (i.e. EAP)

Supportive and progression focused employment

Dynamic & engaging team environment

Work with nationally renowned brands and businesses

Your duties will include:

Accurate data entry of student enrolments, updating of file notes, assessment recordings, file audit checks, competency resulting in the student management system and certificate issuance as well as the collection and presentation to management of student and employer progress

Providing important level and efficient administrative support to students, trainers, employers, and other internal stakeholders

Taking a proactive approach to all tasks to prevent the occurrence of non-compliance relating to the product, process, and quality system

Communicating with clients to ensure contractual compliance

Delivering superior customer service to internal and external stakeholders

Using RTO data systems, processes, and reporting

What you will bring to iTFE:

Resilience, adaptability, and initiative

RTO experience

Intermediate to high level administrative skills and experience

Intermediate computer skills

Excellent customer service both verbal and written

Exceptional attention to detail

Ability to multi-task and prioritise work within set work schedules

Team focus with positive interpersonal skills

Excellent communication and problem-solving skills

Knowledge of the RTO industry (essential)

Knowledge of Government Education Funding (Highly regarded)

Knowledge of VETtrak (highly regarded)

If you are interested in this role, please submit your application with a current resume (.pdf), feel free to contact Tomas Runciman for any information about the role – [email protected]

Only successful candidates will be contacted for an interview.